🔒 Privacy Policy

At WeGo Taxi, we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit or make a booking on our website. By using our website, you consent to the practices described in this policy.

1. Information We Collect

1.1 Personal Information

When you visit our website, we may collect certain information about you, including:

• Personal identification information: Name, email address, phone number (provided voluntarily during registration or checkout)
• Location Data: Pickup address, destination address, GPS coordinates for route planning
• Payment and billing information: Credit card details, payment method (securely handled by PayHere.lk)
• Booking Details: Date, time, passenger count, luggage, special requests, country of residence
• Communication Data: WhatsApp number, email correspondence, customer support interactions

1.2 Automatically Collected Information

• Browsing information: IP address, browser type, device type, and operating system
• Usage Data: Pages visited, time spent on website, booking patterns
• Cookies: Session cookies collected automatically using cookies and similar technologies
• Device Information: Mobile device ID, screen resolution, operating system version

1.3 Information from Third Parties

• Google Maps API: For location and routing services
• PayHere.lk: Payment processor for transaction verification and processing
• WhatsApp: Communication platform for customer support

2. How We Use Your Information

2.1 Service Delivery

• Process and fulfill your taxi booking requests
• Assign drivers and vehicles to your bookings
• Calculate routes, distances, and pricing
• Provide real-time updates on booking status
• Enable driver-customer communication for pickups

2.2 Communication

• Send booking confirmations and updates via email
• Notify you of booking changes or cancellations
• Respond to your inquiries and provide customer support
• Send service-related announcements
• Request feedback on your experience

2.3 Payment Processing

• Process payments through PayHere.lk (our trusted payment gateway)
• Handle refunds and billing disputes
• Detect and prevent payment fraud
• Maintain transaction records for accounting purposes

2.4 Business Operations

• Improve our services and customer experience
• Analyze booking trends and optimize pricing
• Develop new features and services
• Conduct market research and analytics
• Comply with legal and regulatory requirements

3. How We Share Your Information

3.1 With Service Providers

We share your information with trusted third parties who assist us in:

• Transportation Services: Our drivers receive your name, phone, and pickup/drop locations
• Payment Processing: PayHere.lk processes your payment information securely
• Communication: Email service providers for sending confirmations
• Mapping Services: Google Maps for route planning and navigation
• IT Services: Hosting providers and security services

Important: We use trusted third-party payment processors (PayHere.lk) to handle your payment information securely. We do not store or have access to your full payment details.

3.2 Legal Requirements

We may disclose your information when required to:

• Comply with legal processes, court orders, or government requests
• Enforce our Terms and Conditions
• Protect our rights, property, or safety
• Investigate fraud or security issues
• Respond to emergencies involving personal safety

4. Data Security

4.1 Security Measures

We implement industry-standard security measures:

• Encryption: SSL/TLS encryption for all data transmission
• Secure Payment: PayHere.lk PCI-DSS compliant payment processing
• Access Control: Limited employee access based on job requirements
• Regular Audits: Periodic security assessments and updates
• Secure Storage: Encrypted databases with access controls

Note: While we implement security measures, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and gather information about your preferences and interactions with our website.

5.1 Types of Cookies

• Essential Cookies: Required for booking functionality
• Performance Cookies: Help us understand user behavior
• Functionality Cookies: Remember your preferences

5.2 Managing Cookies

• You have the option to disable cookies through your browser settings
• Disabling cookies may limit certain features of our website
• Essential cookies cannot be disabled for core booking features

6. Data Retention

We retain your personal information for as long as necessary to:

• Active Bookings: Duration of service plus 30 days
• Completed Bookings: 3 years for accounting and legal purposes
• Payment Records: 5 years as required by financial regulations
• Marketing Communications: Until you unsubscribe

After the retention period, we securely delete or anonymize your data.

7. Your Privacy Rights

7.1 Access and Correction

• Request a copy of your personal data we hold
• Update or correct inaccurate information
• Receive your data in a portable format

7.2 Deletion and Restriction

• Request deletion of your personal data (subject to legal requirements)
• Limit how we process your data
• Object to processing for direct marketing

7.3 How to Exercise Rights

Contact us at:

• Email: rides@wegotaxi.com
• Subject Line: "Privacy Rights Request"
• Response Time: Within 30 days

8. Third-Party Links

Our website may contain links to third-party websites (e.g., Google Maps, WhatsApp, PayHere.lk). We are not responsible for the privacy practices of these external sites. Please review their privacy policies.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a minor, please contact us immediately.

10. Changes to Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with a revised "last updated" date. Continued use constitutes acceptance of changes.

11. Contact Us