Frequently Asked Questions

Simply visit our booking page, enter your pickup location and destination, choose your preferred vehicle, and confirm your booking. The entire process takes under 2 minutes. You can also book directly via WhatsApp at +94 71 658 5504.

We recommend booking at least 24 hours in advance to guarantee availability, especially for airport transfers and long-distance trips. However, we also accommodate same-day bookings depending on vehicle availability.

Yes, you can modify or cancel your booking by contacting us via WhatsApp or email. Please refer to our refund policy for details on cancellation timeframes and refund eligibility.

We accept credit and debit cards (Visa, Mastercard, Amex) through our secure iPay payment gateway. You can also choose to pay cash directly to your driver at the end of your journey.

Absolutely. All card payments are processed through iPay, a PCI-DSS compliant payment gateway with 256-bit SSL encryption. Your card details are never stored on our servers.

Our prices are displayed in USD for international customers. When you pay by card, the amount is converted to Sri Lankan Rupees (LKR) at the current exchange rate shown on the booking page. Cash payments can be made in either USD or LKR.

Yes! Airport transfers are one of our most popular services. We cover Bandaranaike International Airport (CMB) and Mattala Rajapaksa International Airport (HRI). We also do hotel-to-airport drop-offs.

No worries at all. We monitor flight arrivals in real-time and adjust your pickup time accordingly. There is no extra charge for flight delays. Your driver will be waiting when you arrive.

Yes. Your driver will be waiting at the arrivals exit with a name board (paging board) displaying your name. You can add a paging board to your booking for just $5 during checkout.

We offer a range of vehicles to suit every need — from compact sedans for solo travellers to spacious SUVs, vans, and luxury vehicles for larger groups. All vehicles are air-conditioned, well-maintained, and regularly serviced.

Yes, all our drivers speak English and are trained to provide professional, courteous service. Many also speak Sinhala and Tamil.

Yes! We offer city tours in Colombo, Kandy, Galle, and other major cities. We also provide multi-day packages for tourists who want to explore Sri Lanka with a dedicated driver. Contact us via WhatsApp for custom tour packages.